Frequently Asked Questions

When can I access my unit? 
We’re open all the time: 24 hours a day, 7 days a week, 365 days per year.


How do I pay for my unit?

The only form of payment that Joseph City Storage accepts is credit/debit.  You can pay through our call center, our website even on your mobile device.


I do not have a credit/debit card.

You can purchase a reloadable Visa card just about anywhere that sells gift cards and use that to pay your storage rent.
 
How do I contact Joseph City Storage?
Call center phone: 928-288-3333

Website: www.JosephCityStorage.com

Email: josephcitystorage@yahoo.com


There is a problem with my unit. What can I do?
Contact our call center.
 
There is a red disk lock on my storage unit. This may occur if your account has an overdue balance. Once your account is paid in full please speak with the call center to have the overlock removed, please allow 48 hours to remove the overlock. However most of the time if you will contact our call center we can remove it much sooner.

How do I cancel my lease?
You can cancel your lease at any time. You can do so through the property website, or by contacting our call center.
 
How do I make an insurance claim?
Claims are processed through the renter insurance policy that you have purchased, if any. Our call center can help facilitate the process.
 
I want to transfer units. What do I do?
Contact our customer call center to transfer units.
 
I lost the key to my lock. What should I do?
Contact our call center and our maintenance team will drill out/cut off the lock within 1 to 2 business days. We will place a combination lock on your unit and email you the code. There is a cost of $25 for drilling/cutting locks plus a $15 fee for a new combination lock (which must be replaced with a disk lock immediately.  If you need immediate attention, please call our call center to see if we can dispatch a maintenance person, otherwise you may need to contact a locksmith.